Patient Safety

Drug recalls

Sometimes drugs are taken back from you because they are defective. This is known as a "recall."  US Med will contact you, your doctor and insurance company if there is an emergency recall. For less important recalls, US Med will contact your doctor or health-plan manager.

Bad drug reactions

Call your doctor, your health-care provider or 911 if your medicine causes a rash, dizziness or makes you sick.  Tell them what you have taken and how you feel.

Emergency Drug Distribution Plan

US Med will make an effort to call and contact you with an automated message to update you on US Med operations in the case of an emergency or disaster that might interrupt your access to mail order medications. If there is a disaster or other emergency in your area and you cannot stay at home, please call us at 1-866-938-4482 and tell us where to deliver your medicine.  It is important that you continue to take your medicine as your doctor has indicated. Please be sure to tell us where you are staying and when you get back home.

How to safely dispose of drugs

It is encouraged that all households take unused or unwanted household drugs to a pharmaceutical collection when available. Please check with your Town, County or City about any upcoming collections.

According to the FDA, if no specific disposal instructions are included on your drug packaging, it is fine to throw unused or expired drugs in your household trash. To guarantee safety, they have included a few additional tips:

1. Remove medication from the original containers and mix with an undesirable substance, such as used coffee grounds, dirt or kitty litter.  This makes the drug less appealing to children and pets, and unrecognizable to people who may intentionally go through the trash seeking drugs.

2. Place the mixture in a sealable bag, empty can or other container to prevent the drug from leaking or breaking out of a garbage bag.

3. Scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information.

4. Do not give your medicine to friends. Doctors prescribe medicines based on your specific symptoms and medical history. Something that works for you could be dangerous for someone else.

5. When in doubt about proper disposal, ask your pharmacist.

General home safety - patient education

Each year nearly 21 million family members suffer injuries in the home. We want you and your family to live in a safe environment. We have provided some suggestions that could help you prevent an injury within your home. Check every room in your house and make your home safer.

Falling (This is the way people are most often injured in their homes.)

1. Keep the floor clean. Promptly clean up spills.

2. If you use throw rugs, place them over a rug liner or choose rugs with non-skid backs to reduce your chance of falling.

3. Use a non-slip mat or install adhesive strips in your tub or shower.

4. Tuck away telephone, computer and electrical cords out of walkways.

5. All stairs and steps need handrails. If you have stairs in your home and have children, use baby gates at the top and bottom of the stairs.

6. Have all walkways well lit and use night lights as needed.

7. Have a flashlight that works.

Poisoning

1. Keep all hazardous materials and liquids out of the reach of children.

2. Keep medications out of the reach of children.

3. Know your local poison control number or dial 1-800-222-1222.

Patient Concerns and Complaints

We want to provide your therapy to your complete satisfaction. If you are not happy with the care or services we have provided, we want to know about it. If you have any concerns or problems with your medications or services, you have the right to call US Med at 1-866-938-4482.  We will be glad to help you with any concerns. If you wish to file a written complaint you may do so using this form.  We take all concerns very seriously and view them as opportunities to improve our services.  If you have any concerns or questions with your level of treatment, please contact our USMD Consumer Advocacy Representative at [email protected]

Customer Grievance Procedure

We take your business very seriously and we strive to give you the best service possible.  However, if in the event we have failed, please follow the following procedures;

  1. Call or visit our Pharmacy and make your grievance known to the Pharmacist.
  2. The Supervising Pharmacist will attempt to resolve your grievance.
  3. If a resolution cannot be agreed upon, the grievance will be forwarded to the Consumer Advocate Representative.

You are entitled to a written copy of the resolution upon request.